Ideal Logistics Corporation - Duluth, Georgia

Introduction to Ideal Logistics Corporation

For individuals and businesses seeking reliable trucking solutions, Ideal Logistics Corporation presents itself as a noteworthy entity. Located at 2150 Northmont Pkwy Suite P, Duluth, GA 30096, United States, and readily accessible via telephone at 7704104981, the company specializes in providing comprehensive logistics services. This detailed overview aims to furnish prospective clients with a thorough understanding of Ideal Logistics Corporation, including its specialties, operational details, and customer feedback.

Company Specialties and Services

Ideal Logistics Corporation’s core competency lies firmly within the trucking industry. They operate as a dedicated transportation provider, focusing on facilitating the movement of goods across various regions. While specific service offerings may vary, generally, they handle a range of transportation needs, potentially including:

• Full Truckload (FTL) Shipping: Transporting entire truckloads of goods.
• Less-than-Truckload (LTL) Shipping: Combining shipments from multiple customers onto a single truck.
• Dedicated Trucking: Providing exclusive truck services for consistent routes.
• Regional Distribution: Focusing on deliveries within specific geographic areas.
• Interstate Transportation: Managing shipments across state lines.

The company’s strategic location in Duluth, Georgia, allows them to efficiently serve clients throughout the Southeastern United States and beyond. Their operational efficiency is likely underpinned by a modern fleet and a commitment to adhering to strict safety and regulatory standards. The logistics expertise within Ideal Logistics Corporation is a significant draw for businesses requiring dependable and timely transport.

Location and Contact Information

Address: 2150 Northmont Pkwy Suite P, Duluth, GA 30096, United States

Phone: 7704104981

Website: (Currently, no website is listed. This is a key area for potential improvement.)

The physical address provides a concrete point of contact for clients, allowing for in-person meetings and discussions. The phone number enables direct communication with company representatives to inquire about services, obtain quotes, and address any immediate logistical needs. The lack of a readily available website represents a potential disadvantage, although direct contact may suffice for many inquiries.

Customer Opinions and Reviews

Based on publicly available information, particularly Google My Business, Ideal Logistics Corporation currently holds 7 reviews. The average opinion score is 2.7 out of 5. This indicates a mixed customer experience. While some clients have reported positive experiences, others have voiced concerns regarding communication, timeliness, and overall service quality. It’s crucial for potential clients to carefully consider these reviews alongside any other available information before engaging with the company. A detailed analysis of the reviews reveals recurring themes, suggesting areas for potential improvement in customer service and operational efficiency. Further research into client testimonials beyond Google My Business may provide a more nuanced understanding of the company’s strengths and weaknesses.

Key Characteristics and Considerations

Ideal Logistics Corporation’s business model centers around providing tailored transportation solutions. Their commitment to serving diverse logistical needs positions them as a valuable partner for businesses involved in manufacturing, distribution, retail, and other sectors reliant on efficient supply chains. However, the relatively low average customer rating warrants careful consideration. Potential clients should prioritize communication and clearly articulate their specific requirements to ensure alignment and minimize potential issues. The company’s supply chain management capabilities are a core component of its value proposition, and it’s recommended that clients investigate the level of support offered in this area.

Recommendations for Prospective Clients

For individuals and businesses weighing their options, several recommendations are pertinent:

• Direct Communication: Given the absence of an active website, prioritizing direct communication via phone is highly advisable.
• Detailed Requirements: Clearly outlining all logistical requirements – including delivery schedules, specific destinations, and handling instructions – will facilitate a smoother and more efficient process.
• Review Recent Feedback: While the overall average is low, carefully examining the recent Google My Business reviews can provide insights into current service levels.
• Request a Quote: Obtain a detailed quote outlining all associated costs and services to ensure transparency and avoid unexpected expenses.
• Verify Credentials: Confirm that Ideal Logistics Corporation holds all necessary licenses and permits to operate legally and safely.

In conclusion, Ideal Logistics Corporation provides logistics services primarily focused on trucking. While the company’s location and phone number offer accessibility, the mixed customer reviews suggest areas for enhancement. A proactive approach to communication and a thorough assessment of client needs are recommended for anyone considering utilizing their services. Further investigation into their operational procedures and customer service protocols would be beneficial before committing to a partnership. The future success of Ideal Logistics Corporation hinges on their ability to address the concerns raised by existing customers and demonstrate a sustained commitment to quality service.

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👍 Reviews of Ideal Logistics Corporation

Reece A.

1/5

The customer service within the office is extremely horrible. I assume this company is contracted to provide delivery services for other larger companies. I would not recommend engaging in any type of contract with Ideal Logistics. I have been in contact with a representative named "Tammy" who lacks basic customer service skills, is rude and appears to always have an attitude. They are not proactive in reaching out to customers when they cause issues and seems to always pass the blame to another company or internal issues (I.E a truck broke down). If one truck breaking down causes the company to miss "multiple deliveries" (according to Tammy) it would appear that their internal structure/processes are not designed to handle larger delivery contracts. The one time they reached was to confirm the delivery of item I didnt even order. The representative "Tammy" then wanted to argue with me that its not her fault that "I ordered a table and forgot" when the item they were shipping was not a table. She never apologized or acknowledged her mistake. I truly hope future companies will not engage in business with this service provider.

Jenn C.

1/5

We ordered a tv and a grill that was sent to their warehouse as the last stop before reaching us. The tv arrived to them on Aug. 14, 2017 and the tracking number showed it would be delivered to us on the 17th. Someone over the age of eighteen must be present to sign for it so I stayed home all day and waited, it never showed. I called them and asked why I didn't receive it and was told that we live too far away to justify them driving out here to appease one customer and that they need to have more packages around our area before they would come out here. I was also told that they would have enough by the next week and would deliver the tv on the 24th. While all this was going on they had also misplaced my grill and were looking for it. The tracking number for the tv was updated to show a delivery date for the 24th just like they said, so again I stayed home all day and waited and again they did not show. I call them to ask what happened this time to be told they still didn't have enough packages in the area to make the delivery and they were still looking for our grill. The next day Friday the 25th they called me to inform me that they would definitely be delivering the grill on Monday the 28th. I responded with, "That's great, you found the grill! and my husband will be so happy to finally receive his tv." To which they asked, "What tv?" After giving them the tracking number and ensuring both items would be on the truck I ended the call. As of today Monday the 28th our grill has been delivered. The delivery drivers were professional and very polite. I couldn't have been more impressed with them, but where's our tv?! Are we going to have to wait another 2 weeks before you have enough packages to justify delivering our tv to us?

Update:
We finally receive a call from the owner today stating that our tv arrived damaged and that they would send it back for us and for us to contact the company we purchased it from so they can ship another one. Our tv arrived at their warehouse 16 days ago!

John B.

5/5

Ideal Logistics helps me out here and there with furniture deliveries for my business. They have received sofas for me, and picked up at my store for blanket wrap white glove delivery. I recommend their services.

Nona D.

1/5

Unreliable and unprofessional!
No Customer service

晶晶赵

5/5

Gunner R.

1/5

Timothy P.

5/5