Central London Delivery Office - London

Address: Royal Mail Central, Delivery Office, Phoenix Pl, London WC1X 0DG.
Phone: 03457740740.
Website: royalmail.com.
Specialties: Shipping and postal service, Post Office.
Other points of interest: Delivery, Wheelchair-accessible entrance.
Opinions: This company has 95 reviews on Google My Business.
Average opinion: 2.4/5.

Location of Central London Delivery Office

03457740740

The Central London Delivery Office is a key facility for Royal Mail, located at Address: Royal Mail Central, Delivery Office, Phoenix Pl, London WC1X 0DG. This office is responsible for handling a large volume of mail and parcels for the Central London area.

If you need to ship something or require any postal service, this is the place to go. They offer a wide range of services, from standard letter delivery to parcel shipping, both within the UK and internationally. The office is also a Post Office, so you can carry out other postal tasks such as buying stamps or sending registered mail.

The office is fully wheelchair-accessible, making it easy for everyone to access their services. They also offer delivery services, so if you're not able to make it to the office, they can bring the postal services to you.

According to Google My Business, the Central London Delivery Office has 95 reviews with an average opinion of 2.4/5. While this might not seem overwhelmingly positive, it's important to note that many of these reviews may be from customers who have had issues with their mail delivery, rather than the office itself.

If you're looking for a reliable shipping and postal service in Central London, the Central London Delivery Office is a solid choice. Their expertise in mail and parcel delivery, along with their convenient location and accessibility, make them a convenient option for anyone in the area.

To get in touch with the Central London Delivery Office, you can call them at Phone: 03457740740 or visit their website at Website: royalmail.com. We highly recommend getting in touch with them directly if you have any specific questions or concerns about their services.

Reviews of Central London Delivery Office

Kacper S

1/5

Truly the worst posting service. I sent parcel with them only 2 times and both times it was “lost” (probably stolen by their driver). In order to resolve the issue you need to wait on the phone line for 1.5h as they do t have ANY other source of communication. Each time they told me, just wait it will be sorted out by resolution centre. Finally after 3 months when I kept on calling and it hasn’t be resolved, they told me to file a complaint. Turns out I cannot do that anymore as it has been longer than 80 days which is the deadline. I got played by the company where I paid £13 for a special delivery. AVOID THIS TERRIBLE, ABSOLUTELY TERRIBLE COMPANY.

Aaron

1/5

UPDATE: If you love business hours totalling four inconvenient weekday hours a day and the rudest, least helpful customer service on the planet, you'll love it here!

PREVIOUSLY: Apparently 8am-2pm hours are acceptable for one of the busiest parcel pickup locations in London, because none of us have full-time jobs or other business hour duties to attend to? Absolute nonsense -- selling Royal Mail to investors was and is a disgrace for this public service monopoly.

Nina Clark

1/5

This "service" lost my husbands passport that was meant to arrive to our house the next day and no one was able to help in the Royal Mail. Despite giving ourselves ample time for the passport to come we are a few days from having to cancel a very important trip.
Pathetic does not even begin to describe this mail service.
Great opening times as well!

Valerio Rosellini

1/5

Summary:
• Reduced opening times for customers
• No interest in assisting customers
• No sending, only collection
• Time wasters on additional ID checkings
• Lack of respect for customers waiting in queue

Before lowering to 2*:
"Initially I would have given 4*, but not 5 because they cannot send parcels anymore (just collection, and I know they are not a post office, but as others say, they used to receive for delivery pre-stamped parcels or letters), but I lowered to 3* due to the opening times and lack of interest in their job. They are open 2 to 4 hours a day, so customers are supposed to accomodate these timeframes. Same lack of support applies to certain services... I've had a package that was not arriving so with its tracking number I went to this branch and the employee asked me to call on the phone one of his colleagues, at 7am o'clock (with an emphasis on calling exactly at that time) to ask this person about that. I'm sorry but I think that is specifically your job, to find that parcel in your warehouse, I am your customer, you are working for me, do not to treat me like a subordinate that is there to do the tasks you don't want to do!

Update: lowering to 2*:
"Reduced today to 2* because they are not so efficient in releasing parcels anymore. I've been running to arrive before their closing, with my invitation letter and a copy of my ID. The employee refused to process because my ID was a scan and not the original. Now I need to go back there next week for this absurd collection taking three weeks now. Please don't use Royal Mail to send me parcels, thanks."

Update: lowering to 1*:
I went this morning at about 9:45. There were 4 (four!) employees, two men and two women, out by the entrance, smoking e-sigarettes(!). The two women, after few moments, went in and one of them hit my ankle with her post cart(!) while passing when I was waiting for my letter to be released at the counter; no apologies given(!); the other one went to the other side of the counter and just called for the next in line while I was waiting right there for my stuff after having provided ticket and ID already to another employee while she was out for smoking. She did not even bother to ask politely to leave space or to ask her colleague about the situation... these people shouldn't be allowed to interact with the public.

ogidi racheal

1/5

Royal Mail couldn’t give me any reasonable explanation as to the whereabout of my parcel. When I got to the office, the guy was so rude and just gave me a customer care number to call but it happened to be the worst customer care service ever. Now I have to through my he process of getting another passport so I can go back to my country which will cost me a lot of money, time, and energy.

Holly Burt

3/5

Okay so my package is lost and nobody has answers, yes royal mail is the absolute worst and I won’t use them anymore. BUT… the workers are very nice and empathetic at this station. Every time I go in there some customer yelling at one of them. I also noticed a sign saying “please treat our workers with respect”. Seems they get this a lot. Reminder it’s not their fault, take it up with RM corporate

Belén Fernández

1/5

They never delivered my parcel. The order has been stuck 'in transit' for days and there is no way to talk to anyone. This was a birthday gift and it was never delivered.
I do not recommend using this company.

Sarah Reading

1/5

I’ve had a parcel
Stuck at this mail centre since early Thursday morning, it’s now Monday and it hasn’t moved. ?