North Point Movers - Cumming, Georgia

Linda R.

Northpoint Movers moved my furniture in Oct. of 2022 from Georgia to Florida. Three pieces were broken beyond repair. Almost every piece of furniture had scrapes or scratches. Six medium size nicknacks were broken, two beyond repair. My furniture was loaded on a truck, taken somewhere and moved to another truck the next day prior to being delivered to Florida. I have called several times and no one will respond to my calls. I sent a Certified letter with 25 pictures and Northpoint did not claim the letter. I trusted them with my household goods and I thought they were professional movers.

Sucrose

Unprofessional, sloppy, bare minimum service. They were scheduled to help us move from 12-2 on 8/28/23. My roommate took off of work in order to accommodate their window and make sure he would be available. When 2pm rolled around, they changed to 4pm. Then they cancelled on us all together because “the previous client took way longer than expected,” so he wasted that PTO.

Unacceptable. If you have 2 services that close together, then you should have 2 teams available in the event one appointment runs over. Or you need to tell the other client that their time is up and they will have to rebook- which is still unprofessional and unfair to the other client. The only reason we did not cancel on them to show up first thing the next day is because our old lease is up 9/1 so we needed items moved when we planned for.

When my roommate asked for a discount on the service (which they should have done automatically as a courtesy), all they could offer was discounting a mattress cover my roommate did not request, nor was told about beforehand.

Lastly, our living room was wide open and prepped to have the furniture placed. Plenty of space to lay it out neatly. Instead, the movers pretty much dumped our pieces wherever with no rhyme or reason. Parts of my roommate’s bed frame were left upright in the middle of the room, just a foot or so from the ceiling fan (my cat did find it fun for a minute before I moved it for her own safety).

Do yourself a favor and use a different service.

Ashley H.

So, some of this bad experience was miscommunication...... I don't recommend this moving company to anyone unless you want an incomplete job and items to be broken.

Pictures speak 1,000 words. The pics attached show a very small amount of the damage they caused to my things. They didn't even move that much.

Elena D.

I've moved many times and used many moving companies and North Point Movers has by far been the best. Not only did they quote me the cheapest price around town, but also moved my belongings in the most professional manner. The guys showed up on time, were quick and efficient, and not a single item was damaged/scratched during the move. These guys take professionalism in moving to the next level!! Definitely recommend!!

Dave H.

SO glad we called North Point Movers for an additional quote. They came in well below the first company we called, and nobody could have done better! JR was prompt and considerate from the first point of contact all the way through the move and to follow up afterwards. The crew. Oh that wonderful crew! Adrian, Eli and Eduardo were stunningly spectacular! Stayed in touch to let us know they were on the way to start and all day. So careful and quick. Adrian was a master at getting the full-sized truck down our long, winding and steep driveway! HIGHLY recommend North Point and definitely will call them if/when we move again!

Margarida L.

I highly recommend North Point Movers !HONEST WORKERS!! The workers were left alone to wrap up the bedroom and found a $100 bill under the bed - and came up to me in another room to return it to me! PROMPT, ON TIME, & FAST! True professionals! The workers showed up on time, worked fast along with being careful. I felt very at ease and comfortable with no need to supervise them. REPUTABLE COMPANY: They communicated the costs and all information, and while I was prepared for fine print "gotcha's" - there were no "surprises"! The price paid was as quoted and very reasonable. WARM & FRIENDLY SMALL COMPANY: The man I spoke to on the phone, who may have been the owner I believe, was incredible , friendly, and patient, and explained everything. What I appreciated most was his patience through all my questions and how he genuinely cared about my needs with no self-interest sales pitches. After our conversation, he followed-up with an email containing all the information, so everything was clearly communicated ahead of time. As far as cons, a negative or any downside - there is not one, zero not a single negative to their service or pricing. All the way around from the start through the end was a highly positive experience and above and beyond customer service. I highly recommend North Point Movers and wouldn't even consider any other company.

John S.

Smooth process. They took my privacy into consideration with my adult items. They even washed my dishes and hand dried them before packaging them up. JR even fixed my leaky faucet and took my trash out for me. Great guy. Great crew and highly recommend.

Josh S.

We had a great experience with North Point Movers. Not only were their prices competitive, but the three person team we had made our move easy and stress free. They were efficient and did an excellent job protecting our items. I highly recommend them!