Saia LTL Freight - Corporate Office - Johns Creek, Georgia

Katrina

I had an outstanding experience with SAIA LTL Services! As a first-time user of LTL shipping, I was a bit nervous, but their customer service went above and beyond. From start to finish, the team was incredibly patient, explaining every charge in detail and making sure I felt confident in the process. What truly impressed me was the personalized attention, including the offer to call in anytime for quotes or clarification. Even the top executives were involved and genuinely attentive to my needs. Exceptional service all around, and I will absolutely be using them again in the future. Highly recommend!

Thanks SAIA!!!

Rodger H.

To whom reads this beware of Saia's practices. We have to constantly watch our billing as they like to slip in extra charges for things like "Lift Gate charges" I have several of my customers that have been charged for items like this. All of these customers unloaded their product off of the back of the truck with their own forklifts. Unfortunately I would not use the word honest when describing Saia Trucking.

Jacob R.

They will try to get away with basically any charge they want to and there is NOTHING you can do about. Load was 150lbs lighter than booked, $90 reclass. They used to be one of the better LTL carriers but now I never use them and recommend everyone else do the same until something changes. Shnucomes says don't use them.

Kenny G.

Unethical carrier. Invoices never match our quote and there is a re-class / re-weigh on almost every shipment. Even when there is no discrepancy from our quote SAIA still charges us more and refuse to correct the rate. Save yourself the trouble and avoid using this carrier - ABF, ODFL, XPO, Estes, SEFL, ACT are all much better options.

Jon R.

NEVER. REPEAT. NEVER use this carrier! They will double your bill after delivery with unexpected charges. They consider just about any building "limited access." So why even bother being a freight company? Poor communication & customer service!

Dennis R.

I want to first say the drivers for Saia are very good very willing to help with the load. Saia has a problem with their scales. They are not accurate. They charge you for reweight/Reclassification, When in fact, the shipper has certified scales, the weight is the weight no need to recertify reclassify. I have seen with my own eyes. They put the straps on top of the product and then weigh it and say it is over weight. The process to rectify this issue is very difficult only allowed through the website. I have had Pennsylvania weights and measures go in on two occasions to recertify their scales not all of them were accurate. Some of them weren’t even able to be certified. Unfortunately, there are not a lot of choices when shipping freight

Update 9/7/24, after this post and Communication with my sales rep Donovan Smith, This has been resolved. The invoices have been corrected to the original amount. And have been paid in full.

Mark

They started out good, then like all the rest, they went downhill. A long dark hill.
3 damaged shipments in 2 days!! Serious damage too. They use the forklift to bash the boxes further into the trailer so they can stuff more on. They must hire all the 2 tooth failures out there and who obviously have not been trained in how to load a friggin truck. I'll be taking my $170 annual business elsewhere for sure.
I'm not tolerating damage to a $1,000 product.
Byea Saia!!

Here's my next move -- a shipment in the future will have hidden cameras in it. Those who do damage will be arrested for vandalism. Maybe then all these dock people will wake up.

Tyson C.

Saia used to be one of the best LTL companies out there. Recently they've done a virtual 180. Customer service is awful, they reclass and weigh almost every shipment and even when you dispute it, they ignore you. I don't know what happened, but don't let the Saia of old trick you, they are a low value company with terrible customer service.