Sunset Pacific Transportation - Chino, California

Ian G.

Hauled a load for them with 6 stops to Chicago...... Took them 9 hours to load..... Got to the 1st stop an the cargo had shifted due to strap issue........they tried to blame the driver for not securing the load, refused to pay layover, rework fee, ect.......also, they deducted $45 from the rate sheet for "gap insurance".......they left the office for the day two days in a row at noon to avoid conversations about layover charges......Beware

UPDATE.....they short paid the load and owe me $1815.......will be taking this one to court.

UPDATE 10-29-24........To the owner who just posted a response.......I still have not been paid the $1815 that was contractually obligated or the $200 for the layover.......If you would like to settle on what is owed, I would be willing to delete this post.

Joe H.

The worst experience ever from a trucking company, NO Stars. Although the freight was picked up on time and then sent to their Chino warehouse it was never sent out, we have been given excuse after excuse about why. First they were waiting for more freight to consolidate the truck, then twice they said they had drivers call in "sick". What was supposed to be a four day transit time at 12 days elapsed time and no hope of being delivered anytime soon, we had to rescue the material spending more than $500 extra ($3600.00) with another carrier to get it to the destination even though it was still late, they almost cancelled the order. 15 days after their initial pickup.

dc92054

I used this Sunset Pacific They do not follow instructions well no communication. I don't know why this company is in business. Rude people from the office to the driver. Horrible experience. double stack pallet which clearly says Do not double stack, damage pallets. They are ban by multiple companies already.

Steve F.

All in all service/dispatch work well. Invoiced amount same as rate quote. Deadline was breached slightly (Next AM) though given ample time (12 days) to get there prior to deadline. As a first time cust will use again but not for time sensitive freight. They will always wait to fill, vs deadlines. Nature of LTL-PTL. LA-Miami Lane. Good rate. Worthy of add'l loads.

Ship T.

Most certainly my favorite carrier to work with. Their rates almost give you that "too good to be true" feeling, but so far, they are the real deal!!! Customer service is on point, rates are exactly where we need them at (very very fair), response time is phenomenal and customer service is perfect. I can't find anything that I dislike. Thank you Sunset!

Simon O.

Loaded all pallets SIDEWAYS even though they didn't even fill the entire trailer. My last pallet was stacked ON TOP of someone else's order. Not all businesses have loading docks or forklifts. Do better. 1 star customer service.

Moreta T. 2.

12 hours to unload, lied about the appt for the delivery, and they add 8 pallets in the BOL and the receiver doesn’t take them because the boxes are loose. This is very bad management !

George Z.

Great people great brokers 👏. I worked with Brian on a few loads he was professional and friendly . I hope we'll work together for future.