DSI Logistics LLC - Brea, California

Address: 675 Placentia Ave #325, Brea, CA 92821.
Phone: 8003356557.

Specialties: Delivery service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 1.3/5.

📌 Location of DSI Logistics LLC

☎️8003356557

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👍 Reviews of DSI Logistics LLC

mark C.

1/5

We have a small infant and needed cold milk, so getting our new fridge delivered on time was crucial as our old one broke. I informed the delivery team that we live up a small driveway and to call if there were any issues. I even suggested they could just drop it off at the bottom of the driveway, and we would figure out the rest. Instead, I watched as the driver simply drove by without making a phone call or attempting delivery. A few minutes later, I received a call from the dispatcher asking to reschedule. I requested that they drop it off at the bottom of the driveway, but this was not possible. There was no response from the driver either.

Geoffrey R.

1/5

We had a voicemail recording telling us the delivery window for our dishwasher from Lowe’s was 12:30 pm to 4:30 pm. We got home at 12:22 pm ( according to logged times on our garage door and our alarm system). DSI had come earlier and just left. And they have absolutely no means of correcting it or coming back same day. Plus over 1.5 hours on hold (“heavy call volume”, etc) to get absolutely no service. And Lowe’s, itself, can do nothing for its customers.

Lisa M.

1/5

The delivery drivers refuse to install washer/ dryer twice. The will tell you your valves are corridor so they don't have to waste time. They get paid per stop. The delivery person told us if we gave Lowes a good review they would install my washer. Also a driver text me 9pm after they wouldn't install and said they would come and do it late at night.

Harris H.

1/5

If I could assign a zero or negative star, I would. It is my opinion that this company is awful. They attempted to deliver a refrigerator to a business on a Saturday, when they knew the business was closed over the weekend. Nevertheless, I offered to meet the delivery truck within two to three minutes, but they would not turn around and they admittingly traveled only one mile down the road! Since last Saturday, I have called everyday attempting to track down my refrigerator to no avail and I received one returned call, with a promise to research the matter and call back, but of course, that never happened. Today my assistant reached someone and I was given a twelve hour window from 8am to 8pm on a Saturday when my office is closed. Can't fix stupid. I plan to contact Lowes Corporate Office and file a detailed complaint.

Chris A.

1/5

Bad service. Drivers that are just trying to make their stops not deliver products. Poor phone support and not able to do anything to correct issues, can't even get ahold of their own drivers (refused to even try).

Anonymous S.

4/5

This was the delivery service for our new fridge n gas range we purchased at Lowes. The guys who delivered our appliance kept us advised of the time they were coming on the day of delivery . The only reason I did not give 5 stars was we got a call and a text confirming delivery the day before the delivery. Lowes n their delivery service need to communicate.

EuropeGirl L. I. C.

1/5

This is the worst delivery company. We ordered a washer that was promised to be delivered on Tuesday between 4:30 and 8:30.pm. they never came. When I called lowes the driver told them they came to NY house and I wasn't home. When I called the company they said there wasn't any information on the delivery and they probably ran out of time . The dispatcher didn't believe me. Lowes said they are the worst also.

Jocelyn W.

1/5

If I could give a zero I would. Purchased appliances from Lowes. Delivery company did not care at all that they were delivering after we were closed. I kept advising of our hours, they literally said, yeah I don't know why the routers don't look at customer time frames. I am now (February 7th) on hold for a supervisor for a Fridge and 3 microwaves we ordered in October! Asked for a supervisor and have been on hold for 15 minutes now. I think I am just on eternal hold until I get frustrated and hang up.