Roadway Towing & Recovery - San Diego, California

Roadway Towing & Recovery: A Comprehensive Overview

Address: 5975 Fairmount Ave, San Diego, CA 92120

Phone: 95465510

Website: roadwaytow.com

Specialties:

• Towing services
• Vehicle recovery
• Emergency roadside assistance

Other Points of Interest:

• Onsite services
• Language assistance available
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Gender-neutral restroom
• LGBTQ+ friendly
• Transgender safe space

Company Overview and Features

Roadway Towing & Recovery is a reputable towing and recovery company located in San Diego, California. Their well-equipped team provides a wide range of services, including towing, vehicle recovery, and emergency roadside assistance. With its strategic location at 5975 Fairmount Ave, the company is easily accessible, ensuring prompt response times to clients in need.

The company is committed to offering high-quality services with exceptional customer care. Their team of professionals is friendly, efficient, and capable of handling various towing and recovery situations. Whether it's a routine tow or a more complex recovery, Roadway Towing & Recovery has the experience and resources to handle the job effectively and efficiently.

Services and Accessibility

Roadway Towing & Recovery provides a variety of services to cater to different needs. Their specialties include towing services, vehicle recovery, and emergency roadside assistance. Additionally, the company places a strong emphasis on accessibility and inclusiveness. They offer language assistance to accommodate clients from diverse linguistic backgrounds and provide a wheelchair accessible entrance and parking lot, ensuring that their services are available to all.

The company's commitment to accessibility extends beyond physical accommodations. Roadway Towing & Recovery also offers a gender-neutral restroom and is known for being an LGBTQ+ and transgender-friendly establishment, fostering a welcoming and safe environment for all.

Customer Reviews and Opinions

Roadway Towing & Recovery has garnered a mix of reviews, with an average rating of 3.3 out of 5 stars on Google My Business. The company has received praise for its quick response times, friendly and professional service, and fair pricing. A common sentiment among satisfied customers is that the team at Roadway Towing & Recovery makes the towing and recovery experience as stress-free as possible.

However, some customers have expressed concerns about the company's communication and billing practices. Despite these criticisms, the majority of reviews highlight the company's efficiency and the professionalism of its staff.

Final Recommendation

If you find yourself in need of towing or vehicle recovery services in San Diego, Roadway Towing & Recovery is a reliable option. With their wide range of services, commitment to accessibility, and dedication to customer satisfaction, they are well-equipped to handle any towing or recovery situation.

We recommend contacting Roadway Towing & Recovery directly through their website or by phone to learn more about their services and to request assistance. Don't let unexpected vehicle issues leave you stranded – trust the experienced professionals at Roadway Towing & Recovery to provide prompt and reliable support.

👍 Reviews of Roadway Towing & Recovery

Robert W.

5/5

Roadway Towing & Recovery is the best towing service in San Diego! I was stranded, and they arrived quickly, offering friendly and professional service. The team made the whole experience stress-free, and their rates were fair. Whether it's a quick tow or emergency recovery, I will now trust them completely. Highly recommend Roadway Towing & Recovery to anyone in San Diego!

George G.

1/5

If I could vote for 0 star, this is the only one I’ll gladly vote. terrible customer service, Almost trick me to give the title and the paid, no discount! If u are unlucky enough to be towed by this scammer, get it out to the junk yard the next day!

Shahin D.

5/5

I have an EV car and as you know there are not that many fast chargers available. Anyway I needed a tow since the battery had died. They made sure I get to a charger station and they made sure the area is safe at that time of the night. Thank you

Peter J.

1/5

If I could give 0 stars, I would. Tesla Roadside Assistance apparently outsources towing to this company. The agent quoted me a one-hour ETA. An hour and half later, nothing - no call, no truck. I ring them up, and they claim they're 'onthe way' and will call back when they are 5 minutes away. Thirty minutes pass, I call again, and now it's another hour? Should've called AAA from the jump, this company is unreliable and slow.

Ronald B.

1/5

I recently had an incredibly disappointing and distressing experience with a towing service, which has left me feeling upset and frustrated. As a disabled veteran, I encountered a situation where my car was unable to be towed by the first tow truck that was dispatched. Consequently, the service had to be rescheduled to another company. Unfortunately, the driver from the rescheduled service did not follow the explicit directions provided to locate my vehicle. Despite my efforts, which included calling him multiple times to guide him, the driver failed to find me.

This situation left me stranded in the rain, in my wheelchair, at the veterans hospital. Being an amputee and facing an emergency, this experience was not only inconvenient but also quite distressing. The lack of communication and disregard for the given directions by the tow truck driver exacerbated an already challenging situation. It's disheartening to receive such service, especially in a moment of need. This experience has significantly impacted my trust in this towing service, and I feel it's important to share my story so others are aware.

Alexander U.

4/5

Good for a tow yard. Don't expect any courtesy or customer service, they are too jaded for that, but their prices align with market averages and they did not damage the car they towed for us. No excessive waiting, and they answered my questions thoroughly.

Mykale K.

5/5

Fantastic place of business, this is my go to tow service. They’ve helped me many times and I couldn’t be happier with the service.

Martin B. B. Y.

1/5

I do not recommend this company