Stor-It Mini Warehouse - San Diego, California

Joseph V.

The staff are always extremely friendly. Everything is kept very clean. If you are lucky enough to get a storage space here, I definitely recommend them.

Eric F.

As a small business it's very difficult to find storage space to rent in San Diego. If you need a small space, most national storage chains aren't available to businesses, and the commercial spaces that are available are too large and not affordable.

Charles and the staff here were exceedingly accommodating to our situation. We were on a tight schedule and they were able to walk us through the process from unit tour to move in on the same day.

The units are clean and easily accessible at a wide range of hours. Security systems are more robust than any other storage place I've ever seen. Rent is affordable and they don't bleed you with increases every year. Do yourself a favor - skip Public Storage or Extra Space and give these guys a call.

Samuel W.

Absolutely the worst customer service that I have ever seen in my life. The Manager Lady and her Daughter have some extremely warped social skills and they are both on some undeserved, inflated power trip. The man on site and the maintenance person, are both generally pleasant though. I am Absolutely amazed that the property owner continues to employ the two women. All of my friends that use this place, have been finding storage options elsewhere.

Todd C.

Worst customer service and the most unprofessional staff of any business I’ve ever dealt with in my life. Not once has any interaction here been anything even remotely positive.

The manager goes out of her way to be as rude, condescending, belligerent, and offensive as humanly possible, and then says “I make the rules, so I get to say anything I want.”
Truly terrible people who work here, with no redeeming value or quality to their existence.

I’ll be happy to update this and answer to your response:
I signed up for autopay. I gave you a brand new credit card that was only used here. Never given to anyone else, or used for anything else. The card was then used fraudulently to the tune of over $11,000 in charges, and was eventually shut down. It’s obvious YOU used my card number fraudulently, since no other business was ever given the card number and it never left my house after I used it for your billing. You mailed the late notices to the wrong address, and then threatened me with throwing my stuff away when I finally came in and found out what was going on.
It’s a shame credit card fraud isn’t easily prosecuted, because I pushed for it. You all belong in jail- beyond your rudeness you’re criminals. So, if anyone else has had a similar experience, I can promise you these crooks are the ones who did it. Maybe if more of us approach SDPD, they’ll have overwhelming evidence in numbers, and we can get these crooks prosecuted. These are truly terrible people.

Jeff

Incredibly rude staff here, and the manager is the worst of the three. Nobody this unprofessional deserves my business, I’m taking it elsewhere. I just wanted some simple information on their available units and was treated like dirt from a woman who is obviously miserably unhappy working here. Have a little decency, and try representing your employer in a manner which reflects positively on the business.

chuck B.

Up until today, I would have given them 5 stars. You can read other reviews, many of the units are not heated or air conditioned, they are kind of exposed to the outdoor air, etc. I was paying $50 per month for the smallest unit. Today I received a notice that the rent was going up to $85 per month. That's a 70 percent increase!!! I don't care what the inflation rate is, a 70 percent increase When we first rented the unit the representative assured us it would stay at $50 per month (no, it's not in writing, mea culpa) as the price was never raised in the past and they value loyal customers and it keeps the place full. Needless to say, I am leaving.

Roger N.

Incredibly poor customer service. Storage units on the second floor are mostly useless. The freight elevator has been down for 2 months making it impossible to move heavy items. The office doesn't know when it will be repaired or claims it will be fixed in a few days. BEWARE you can be stuck.

aislinn H.

we had to throw half of our belongings away because they were covered in termites. when we politely confronted them about this, they brushed it off and never did anything about it. we were then locked out even after we paid for that month, and the staff (or whatever they wanna call themselves) was incredibly rude to us. paying a cheaper rent every month for the upstairs storage unit was not worth it because the stairs are so unsafe. the floor is a bunch of plywood and honestly feels like it's going to collapse if anything moves too much.