Reshma M.
1/5
The owner was awfully rude and the customer service was no where to be found. I wish I would have seen the reviews before I booked my rental with this location. I walked in and was in line, totally ignored by the lady working there and the owner sitting right in front of me. I work in customer service, when a customer walks in, you greet them, it’s common sense. The owner didn’t even turn to acknowledge the fact that I was standing in line and the lady working for him was busy with another customer. He proceeded to be in his phone, then his wife walks in with McDonald’s and a snob attitude. She goes into the office, says something to him and then they walk into the office. He comes back out blabbing about something and walks out of the store. After a few minutes, he walks back in. Proceeds to look after his phone, then decides to make a phone call to a customer. This whole time, no one has greeted me, or asked me anything. I had an appointment for my pick up. I could have been in and out in less than 5 minutes. Then he finally decided he feels like attending me, still no “hello, how are you ma’am?”…just starts talking to me and I didn’t even realize he was addressing me. He just blurts out, something along the line, “what are you here for?” Seeing a scenario as such, I feel like corporate should train these people in the basics of customer service before selling them a location. And to top it all off, no thank you, and the owner didn’t even walk me out to show me where the van was parked nor did he tell me verbally which side of the lot it was on or ANYTHING! Literally had to go look for it while my 11 yr old son helped me.
Safe to say I will never go back to that location and at this point I will stick to Enterprise. I had a great experience with them last time I rented a truck.
