Game Xchange - Jonesboro, Arkansas

Game Xchange is a well-established video game store located at 2221 S Caraway Rd Unit B, Jonesboro, AR 72401, United States. This store is easily accessible and provides a comfortable environment for gamers to find and purchase their favorite video games. With a dedicated team of passionate gaming enthusiasts, Game Xchange offers a wide range of video games for various platforms, including consoles, PC, and mobile devices.

One of the standout features of Game Xchange is its commitment to customer satisfaction. The store offers in-store pick-up, delivery, and same-day delivery services, ensuring that customers can receive their purchases promptly and conveniently. Additionally, Game Xchange provides wheelchair-accessible parking and entrance facilities, making it an inclusive destination for all gamers.

The store's specialization in video games sets it apart from other retail stores, catering to a niche market with unique needs and preferences. Game Xchange's knowledgeable staff is always ready to assist customers in finding the perfect game or providing recommendations based on individual tastes and gaming preferences.

With a strong online presence and a user-friendly website at gogamexchange.com, Game Xchange has garnered a loyal customer base. The store has received 333 reviews on Google My Business, reflecting its reputation within the local gaming community. The average opinion rating for Game Xchange is 3.8/5, indicating a high level of customer satisfaction and trust.

👍 Reviews of Game Xchange

Jason R.

1/5

Probably the worst Game Exchange I’ve ever visited. The staff is rude and more interested in having their nose in their phone behind the counter than actually paying attention to customers. Over stocked on items that don’t sell under stocked on items that do. The staff knows nothing of what inventory is in the store. I’ve overheard them arguing with each other over who didn’t count the the soda the night before while I’m at the counter. All in all I would feel terrible spending my money on an establishment that puts no effort into their customer service. Store front is littered with trash and the atitude you get when you walk through the door is uncomfortable at best. They just want you to leave so they can go back to scrolling and bickering. I’ll never go back and I’ll tell everyone I can about my experience to save them the same disrespect and frustration I encounter there. PS they have repoduction games for sale.

Preston R. (. R.

1/5

Game Xchange used to be top notch, now when you walk in the employees don't speak to you. Then if you want to buy something they are perturbed you bothered them. The prices have also been bumped up a decent amount. Just sad.

Dillonjames A.

1/5

Worst game store I’ve been into period. 2 months ago my wife bought me a PS4 console for my birthday at this store and when we got it home the same night it had roaches in it and was missing screws. The very next day she brought it back and the store manager (Sara Swift) agreed to give her her money back and told her she had voided the purchase and all she did was wright her name on the recipe because apparently their system doesn’t have the capability of printing up and official “refund”receipt. After a few weeks of still not seeing the $300.00 come back to our bank account she started calling back to figure out where the money was. Sara the manager was rude, she was not interested one bit of helping us with our dilemma all she had to say was that “it was out of her hands.” Well after 1 month of still not seeing our money I decided to go into the store to talk to her and see what was going on with our money. At this point they had the game console and our money, the manager wasn’t in but the rude girl at the counter( who was on her phone the whole time and rude to other customers as well) told me that she found my order and that I’d had been refunded and I asked to see proof on her screen. I was informed that she was not allowed to show me her screen that I was supposed to take their word for it. They got the manager on the phone and as usual she was unhelpful and uncaring. Long story short she would not help, she denied me the ability to speak with anyone higher than her, she wouldn’t give me any sort of corporate or district management number to call and I was asked to leave because I told them that I was prepared to get a lawyer involved if they didn’t get me in contact with someone higher than their junk store. 2 months later, I still have no money, the fraud department at my bank can’t help me because the voided receipt where she simply wrote void on it with pen didn’t prove that they refunded it and it didn’t prove that they took the console back. The receipt was legally useless and still no one from higher up has reached out to me and this store is not willing to help. They have a nice little money steeling scam going on here. It works. This store is dirty, has roaches and has rude people working and managing it and they flat up steel your money. If your value your time and your dollar do not risk shopping here. If you ever have a problem they will not fix and if you do buy a console here, never ever return it for a refund, they will keep the console and you will never see the refunded money from it.

Dustin C.

2/5

Most of staff not all seem like they hate being there and hate talking to people really weird vibes and I feel like I'm in a hoarders house when there just a messy place I grew up in Louisiana been shopping here since I was a kid 35 now stores look worse and worse every year

Blake

1/5

Manager was inconsiderate and didn't know what he was doing. He also seemed to have a bad character. I wonder how he even became a manager in the first place.

Chris M.

1/5

Company falsely advertises on the web site that they pay more than competitors for trade ins, yet will offer you less than gamestop for trade ins while giving you a bad attitude. Liars and Scammers.

Ben H.

4/5

The employees I worked with during my visit were extremely kind. The store is definitely facing troubles right now as they were unable to find the discs to movies & games for several customers, including myself. But they worked with me to cut a deal, giving me a good store credit offer, allowing me to swap out for better cases, massively discounting a movie that I chose that had been on the shelf for a while, and giving me the movies for half off when they couldn't find the DVD for a bluray/DVD combo box. I'd recommend going here unless you're in a rush to get your stuff.

Dwayne B.

4/5

Very friendly and they will go above there duties to help kids .